Terms of our Portal, Online Flowers, Cakes, Chocolates, Sweets to India

1. For non-perishable commodities, respective brand owners will be responsible for the quality of product. In such cases, you can lodge complaints on them through us.

2. The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired. We recommend customer to refrigerate the cakes on delivery (if it is to be used after half an hour or more).

3. If ordered flowers / cake / Soft Toys/ sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake / Soft Toys/sweets/ chocolates/ of desired quality and equal to (or greater than) order value.

4 a. In all major cities we can deliver on same day and within two business days in other listed locations. If no delivery date is specified in the order form then the order shall be delivered within 1 business day for Class A cities and within 2 business days for Class B cities of receipt of the order. These timelines shall be applicable for perishable items like flowers, cakes, teddy bear, sweets, Fresh fruits (unless specified otherwise in product name/ description) etc. Rest of the items shall be delivered in approx 1-4 business days. Refer locations section for more details

4 b. Delivery Time, Telephonic Support and Order cut-off:

- Our Normal Delivery Hours are 9 AM - 7 PM. For Same Day delivery in normal hours, we need the order by 2 PM. Normal hours delivery of orders that include cake are usually scheduled after 10 AM to ensure fresh cake delivery. For Normal hours deliveries, we would not be able to commit delivery at specific time (though we will make all possible attempts to deliver at your preferred time).

- Midnight delivery shall be done close to 12 AM. However in certain cases, midnight delivery may start at around 10:30 PM. For Same Day midnight delivery, we need the order by 4 PM. For Same Day midnight delivery, we need the order by 4 PM. Please place the order for midnight delivery, from midnight section of the website.

- Early morning deliveries are done by 9 AM. For early morning delivery, we need the order by 4 PM on previous day. Please place the order for Early morning delivery, from early morning section of the website.

4 c. Midnight and early morning delivery is not available for Occasions like Valentine day, Mother's day, Father's day, Rakhi, Diwali, Christmas and New Year. Also, for delivery on these days, no time commitment would be available. Any order placed for the midnight delivery for these occasions shall be delivered in the evening of previous day or during the day of the occasion.

4 d. For Flowers/ Cakes/ Combo orders to be delivered on 12th, 13th, 14th or 15th Feb, please place the order from Valentine Section. Also because of Valentine day rush, Telephonic support may not be available on 14th Feb.

4 e. On Sunday and Public Holidays, telephonic support may be available till 1 PM only.

4 f. For same day Sunday delivery, please place the order by 9 AM. For Sunday delivery within Kerala, please place the order one day in advance.

5. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description will be delivered. Also, conformance would be seeked from the customer for the same through e-mail before the delivery of the order.

6. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. For compliants/ issues related to quality of the delivery/ product, complaints should be made within 24 hours of delivery of the product through email at: rosesngifts@yahoo.com.

7. The owner of the site retains the right to refuse any order unconditionally.

8. All claims are subject to the jurisdiction of Court at Kurukshetra, India only.

9. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send your cancellation request at: rosesngifts@yahoo.com. For cancellation of order that has been placed using debit/ ATM card or netbanking, 10% of the order value shall be deducted towards bank charges. Also, in the event of cancellation/ refunds the payment for the transactions done through ccavenue payment gateway shall be refunded within 3-7 business days and for EBS the same shall take 3-24 business days. In an event of non-refund within this timeframe, customer is requested to contact us with the order number at: rosesngifts@yahoo.com.

10. If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made.

11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

Hotel

Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.

Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.

12. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

13. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

14. If Flower Plaza is unable to deliver your order, then complete refund will be made.

15. Flower Plaza has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Flower Plaza or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.

- Discount, Cashback, Promotional Offers, if any are not applicable on Gift Coupons.

16. Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availablity of the gift items. Also note that the items are delivered as per the product description on the website. In an event of conflict among the a) item details in the order form, b) product description (as on the website) and c) displayed image on the website, product description as mentioned on the website (for that product code) shall apply.

17. The delivered item for the product categories Watches, jewellery, teddy bear, silverware and Apparels may/ may not be exact replica of the images shown on the website (depending on the availability of the ordered gift item). Hence in such a case the delivered gift item for these product categories shall be similar/ close-replica to the image shown for the ordered gift item.

18.For delivery of gift items to Wedding Ceremonies/ Mariage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

19. Genunity of information & interest of making payments:

The customer promises that the information provided to Flower Plaza is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.

The customer agrees to defend indemnity & hold Flower Plaza and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Flower Plaza may modify this agreement from time to time without giving any prior information.